Shipping & Returns
FREE SHIPPING on all orders above $50 or pickup at our retail store.Our retail store is located at:
Grownups
2 E Mechanic Street,
New Hope, PA 18938
Tel: 215 862-9304
ALL SALES ARE FINAL
WHAT IF THE CARRIER HAS RETURNED MY ORDER TO GROWNUPS?
Please contact us immediately. Refused or returned orders can be shipped again once with additional shipping charges. Orders returned again will only be reshipped after prepayment of the additional shipping charges. The customer will be charged a 20% restocking charge on the item (must be unopened), and all shipping charges on restocked orders.
All merchandise leaves our warehouse in perfect condition. All products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim. The carrier will credit us, the shipper, and we will take care of you.
